Terms & Conditions

Our No-Quibble Guarantee

At B&R Lingerie we promise that if your garment differs in any way from the fabric, style or size that you ordered, or if you are unhappy with it for any reason, then you can have an exchange or your money back. As long as you return your item so that it reaches us within ten days of your receiving it, we will refund your money with no questions asked, provided the goods are in their original condition with labels intact.

Delivery

In-stock items will be dispatched by the next working day. Non-stock items will be dispatched within the timescale that is shown on the product information. When your order is shipped you will receive an email letting you know that the order has been sent.

All deliveries have to be signed for, so you may prefer to give us a different address, other than your home address, such as your work place or a friend. Please note that as all packages must be signed for, we do not send to P.O boxes.

All orders are sent in discreet plain packaging, however please note that for delivery purposes our return address (BM B&R Lingerie, London, WC1N 3XX) will be shown on the parcel.

We pride ourselves on our quick and accurate delivery service. It is the customer’s responsibility to enter the correct delivery address at the time of ordering. Additional charges will be incurred in the event of redelivery to the correct address. In the unlikely event of a problem we will contact you straight away by email.

Payment and Security

All prices are given in, and must be paid in, UK pounds sterling (£). Upon receipt of your order, your account will be debited for the full amount.

Online Payment: We accept payment by all major credit cards and also Paypal. We use Sagepay to process safely and encrypt your credit card payment details, using the most sophisticated online trading system available. Please click here to view Sagepay’s Security Statement. All personal details are protected in accordance with the Data Protection Act 1988. We do not have access to, or see any of your financial information. You can tell that the pages are secure because the address in the Address bar changes from being http:// to https://. You should also see a padlock symbol or key in the bottom bar of your browser.

Privacy of Data

We promise that there is nobody more important to us than you and that we will provide you with absolute shopping privacy. We will never exchange, rent, or sell your personal information to any third party. From time to time we may provide statistical information about sales, trading patterns, and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results, which will build up marketing profiles, aid strategic development, audit usage of the site. It will not include any direct personal information that identifies you as our customer.

This information will not be used for marketing purposes unless you specifically opt in to our mailing list, in which case such materials may be sent to you by us, but not provided to third parties. The personal information collected is that given at the time of order and will be used simply to process your order. Personal and financial information is protected by Sagepay secure servers. Information is collected lawfully and in accordance with the Data Protection Act 1998.

Returns

We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items, unless we specifically state in the product description that the item is non-refundable. Please return them to us unworn, with all labels intact.  Please ensure that briefs/shapewear/swimwear etc. are tried on over your own underwear.

 

Our returns period is 10 days from when you receive the goods, and we must receive any returned items within this time.  Please notify us, either by email or phone, that you wish to return the item.

 

Please note we cannot accept returns on bras that have been converted for nursing.

 

Email: info@brlingerie.co.uk

Tel: 020 31 37 80 83020 31 37 80 83 

 

We recommend that you return items by recorded post and retain a certificate of posting.  Where the entire order is returned we will refund your original shipping cost.  However, if only part of the order is returned, we will only issue a refund to the value of the item returned.  If you request an exchange we will cover the cost of shipping for the replacement item.   

 

If the original order exceeds £60 and qualifies for free delivery and an item within that order is later returned, therefore reducing the order total to less than £60, postage of £3.00 will be deducted.

 

Please send your returns to:

 

Returns

B&R Lingerie

27 Old Gloucester Street

London

WC1N 3AX

 

Disputes

If you feel you have any cause to complain, contact us via one of the following methods. We will endeavour to respond to all queries and complaints within 5 working days. Email us at info@brlingerie.co.uk and advise us of the details. Telephone us on: 020 31 37 80 83020 31 37 80 83 . Write to us at:  BM B&R Lingerie, London WC1N 3XX.

Copyright

This website and all the images contained within it are protected by copyright and must not be duplicated in any way without authorisation from brlingerie.co.uk or the companies that supply us.

Law Applicable

These Terms and Conditions are governed and construed in accordance with the laws of England and all disputes arising in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales. By purchasing items from this site you are signifying your acceptance of the Terms and Conditions contained herein. If you do not agree with any of the information in these pages, please cease your use of this site. These terms and conditions do not affect your statutory rights.

B&R Lingerie is a trading name for M&H Robes Ltd. Company Registration: 6407023