Cancellation and Returns:

 

We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items, unless we specifically state in the product description that the item is non-refundable. Please return them to us unworn, with all labels intact.  Please ensure that briefs/shapewear/swimwear etc. are tried on over your own underwear.

 

Our returns period is 10 days from when you receive the goods, and we must receive any returned items within this time.  Please notify us, either by email or phone, that you wish to return the item.

 

Please note we cannot accept returns on bras that have been converted for nursing.

 

Email: info@brlingerie.co.uk

Tel: 020 31 37 80 83020 31 37 80 83 

 

We recommend that you return items by recorded post and retain a certificate of posting.  Where the entire order is returned we will refund your original shipping cost.  However, if only part of the order is returned, we will only issue a refund to the value of the item returned.  If you request an exchange we will cover the cost of shipping for the replacement item.   

 

If the original order exceeds £60 and qualifies for free delivery and an item within that order is later returned, therefore reducing the order total to less than £60, postage of £3.00 will be deducted.

 

Please send your returns to:

 

Returns

B&R Lingerie

27 Old Gloucester Street

London

WC1N 3AX